FAQs

You can order printed products by following our ordering process:

1. Account Login/Registration: Click the Login/Register button. If this is your first time as a user, complete the Sign Up form with your information. Then click submit to register. You will be sent an email confirming your details.  If you have previously registered, you login to begin.

2. Products & Pricing: Select the product you wish to purchase along with appropriate product options and quantities. The price will be automatically adjusted whenever you select different options: paper, size etc. Once you have determined which options you want, select the appropriate shipping option

3. Shipping & Delivery: Select the appropriate shipping option for your destination.

4. Get Started: There are 3 Options; a. Browse Designs, b. Upload Design, c. Custom Design.

Browse Designs - You can search by template category then choose to customise the template.

Upload Design - Upload your own complete design.

Custom Design - Create your own custom design from scratch.

5. Browse Designs | Design Studio: If you have selected Browse Designs then the Design Studio will open in the default Express mode which has limited editing features. We recommend switching to the Advanced Tools Studio with the full editing features to change formatting, text sizes etc. Once you have completed your design select 'Save & Continue'. Then enter your Design Name and click OK.

6. Select Options: Confirm your quantity and product options. Next read the Terms and Conditions and check the box below the statement. The final step before submitting your order is to click the “I'm Done Let's Checkout” button.  

7. Checkout: Check the order, enter a Coupon Code if you have one, then click the 'Continue' button.

8. Payment Method: Enter any special instructions we need to be made aware of. Then select your payment method:

PayPal VISA or MasterCard.
Charge Account Client (existing credit approved clients of Copy Direct).
 
Turnaround time for your print job begins once your order has been placed and your print-ready files have been attached and approved. You can expect to have your items dispatched within 3 to 5 business days.

If you wish to order additional products, you can do so either before or after attaching and approving files for a previous order. Simply click on “Products” at the top of the page to view all of the products Copy Direct Print Online offers.

Do I need to log in to my account during the ordering process?

You may place an order and leave it in the shopping cart without logging in. However once you proceed to purchase the job, you will be asked to log in.

If you already have an account:

If you have purchased from Copy Direct Print Online before, you will need to enter your email address and password in the fields on the left side of the "My Account" page and then click the "Log in" button. If you have forgotten your password, click on the “Forgot your password?” link.

If you don’t have an account:

New customers will need to create an account by completing the name, email address and password fields on the right side of the page.

Remember, the email address you give us is where all of your Copy Direct Print Online communications—including order confirmations, special updates, and any email newsletters you sign up for—will be sent. Your email address will also be used when you log in to Copy Direct Print Online.

If you cannot remember if you have an account, simply enter your email address and then click the “Forgot your password?” link to have your password emailed to you.

Bleed is a term used to describe an overflow of artwork 4mm beyond the artwork size (or trim size). This bleed will be later trimmed for a flush finish.

If you remember your username, which is the email address you used to register, you can click 'Forgot Password' on the login page. If you do not recall the email address used to set up your account, you will need to register again.

You can track your order at anytime. Simply login to your account and select orders from the menu on the left side of the page.

Our goal is to provide you with a tool-kit that helps you best uniquely design your corporate identity and marketing products. The design templates are there to help you speed up your design process by using one of our off-the-shelf designs. However, you can at any point ‘clear all’ in the design area and create your own design from scratch by choosing your own background colors/images, uploading your images, creating multiple text fields and shapes, etc.

Copy Direct Print Online print orders can be expected within 3 to 5 business days from the date of order. All orders placed after 1 pm are considered to be placed on the following day. The final delivery date will depend on the delivery address.

(NOTE: Merchandise products may take up to 10 business days depending on the items ordered and the type of branding requested. This applies to products that are available ex stock. Please call one of our team on 09 579 5575 regarding the production time for your particular order).

Absolutely. However, one caveat: if your text is smaller than 12pt size, it is highly recommended that you use only black (or white if your background is colored) simply because while printing, small text elements might not get rendered at their optimal colors.

Absolutely. Click on an object, hold down the SHIFT key and click on other objects you wish to format or modify. Once you have selected the desired objects, you can use any of the studio tools to format, copy, or delete all your selected objects simultaneously.

The design studio (Advanced Studio) has two options for uploading images:
(1) Background Picture and (2) Picture / Logo.

(1) Background Picture: A background picture is like the bottom-most layer in your design on top of which will lie all text, shapes, as well as logos and other pictures. The background picture will be applied to the full bleed size of the document

(2) Picture / Logo: A regular picture or logo will appear on top of your background image or color and can be moved to any area of the card.
Please note that for any design, while you can upload only one background image, you can upload multiple regular images/logos.

When submitting a file that is not flattened (files other than jpeg, tiff, bmp) it is required that you change all text to outlines/paths or embed the fonts into the file. We prefer that you convert to outlines to ensure that there will be no delay in your order. The minimum printable font size for black text on a light background is 5pt. The minimum font size for white text on a coloured background is 7pt bold.

Because there can be slight shifts in alignment, the safezone is also very important. All text an design elements that do not meet the labels edge should be contained in the safezone. The safezone is determined by subtracting 3mm from the width and length dimensions of the label. Artwork that does not meet this requirement will be edited accordingly.

Our minimum resolution is 300 dpi. We encourage our customers to submit files that have a higher resolution. This makes dramatic improvements in quality especially when there is text on the label. Our maximum resolution is 800 dpi. We do accept files at high resolutions, however there is a 15mb maximum file size on our artwork upload page. This applies per file or label design that is submitted.

We accept payment from PayPal, VISA or MasterCard. Once you have progressed to the Shopping Cart you will be presented with the payment options..